ADA Accessibility

Accessibility FAQs

How do I get wheelchair assistance?
Please contact your airline to request wheelchair assistance. The airline will make arrangements to have a wheelchair waiting for you upon arrival at the terminal and they will assist you through security and to your departure aircraft.

Can I assist someone else through security if I am not flying myself?
Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special "companion passes" to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone. Travelers should check directly with their airlines to see what options are available.

I have a special medical circumstance and/or medical device. How do I prepare?
If you have medical devices such as syringes or special apparatuses that might be questioned at the security checkpoint, please check with your airline in advance of your flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted.

Where can I find a restroom, etc.?
Our terminal map gives an overview of the services and amenities available at the Paine Field Passenger Terminal.

Who can I ask for help at the airport?
Look for uniformed employees or speak with our concierge in the ticketing hall for assistance.